FAQ

Customer support

Is my Instagram account set to private?

If you order has not been delivered after 24 hours, it is possible that your Instagram account is set to private. You can solve this by going to ‘Settings’ and deactivate the option ‘Private account’. Your Instagram profile must be visible to the public.

What payment methods do I have?

We use an extensive payment system and offer the following payment options:

Can I test free Instagram followers?

Yes, that is possible with InstanDid. Test your free followers here.

Safety and warranty

Do I have to provide you with confidential information?

No, we will not ask for your passwords. We will also never ask you for other confidential information.

Is buying Instagram followers via InstanDid safe?

Yes, placing orders via our website is completely safe. We use a reliable payment system and work with an SSL certificate for an encrypted transmission of transaction data.

Is there a warranty?

At InstanDid, you’re king. We therefore have a very lenient warranty.

Has the delivery of your order not started within 72 hours? In that case, we will refund the paid amount in full within 30 days, upon your request.

Did we only deliver a part of your order? Please contact us. We offer a Free Refill Policy up until 30 days after purchase.

You can also contact us if you have other questions. We will do our best to find a suitable solution in all cases.

Service

Are the Instagram followers real?

Yes, these are profiles that look real. We are in contact with a number of promotional platforms and social media experts. They show your account to large groups of Instagram users, who can determine if they want to follow your page.

When is my order completed?

We will start processing your order within a few minutes after receipt. The moment of completion partly depends on the size of the order. It often takes longer to complete orders of 5,000 followers than it does completing smaller orders.

Is your order not fulfilled after 24 hours? It is possible that your Instagram account is set to private. You can solve this by going to ‘Settings’ and deactivate the option ‘Private account’.

In some cases, we might experience a delay. In that case, we do everything we can to solve this situation as soon as possible.

Is a tailor-made order possible?

Of course. We do our best to meet your specific requirements. These can be large orders, but also tailor-made orders. Please contact our support team for further support.