Privacy policy

What type of personal information do we collect?

  1. We collect certain personal information about visitors and users of our site. The most common types of information we collect are things like: Instagram user names, email addresses, payment information, transactional details and web analytics data.

How we collect personal information

  1. You are likely to provide personal information when you try out our free trial, buy our services, subscribe to a newsletter or submit a contact form.

How do we use personal information?

3. We may use your personal information in order for us to:

  1. update you with operational news and information about our site and services like to notify you about changes to our site, website disruptions or security updates
  2. carry out technical analysis to determine how to improve the site and services we provide
  3. monitor activity on the site, like to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the site
  4. manage our legal and operational affairs
  5. train InstanDid staff about how to best serve our customers.

When may we disclose your personal information?

4. We may disclose personal information to people like:

  1. our professional advisers (lawyers, accountants, financial advisers etc)
  2. other people where we are required by law to do so.

How do we store your personal information?

  1. We store personal information on secure servers that are managed by us. Personal information that we store is subject to security and access controls, including username and  password authentication and data encryption where appropriate.

Cookies and web analytics

6. When you visit our site, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. We’re talking about the following kinds of details:

  1. your IP address or proxy server IP address’;
  2. the domain name you requested;
  3. the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
  4. the date and time of your visit to the website;
  5. the length of your session;
  6. the pages which you have accessed;
  7. the number of times you access our site within any month;
  8. the file URL you look at and information relating to it;
  9. the website which referred you to our sites;
  10. the operating system which your computer uses.

How you can contact us?

  1. If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact us at

If you’re a user or visitor in the European Economic Area these rights also apply to you:

  1. For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.